Service & Availability
The installation service that I provide here is a low-cost fixed price one provided over the internet with interactions to one person (usually the IT person responsible for supporting the website) in the organisation. Sometimes customers want to have telephone/zoom discussions with me and/or with their team or to cover others aspects of the implementation that are outside of the scope. This includes configuration and setup of Woocommerce or Xero, training, system & process design, liaison and discussions with more than one person etc as email support is not sufficient or efficient or what they are used to. I can provide a limited amount of my time by the hour which is billed in half-hour chunks paid in advance and ordered here by the hour with a minimum of one hour.
I am a UK chartered accountant with over 30 years experience of implementing financial IT and accounting systems in large corporations such as Barclays Capital, Lloyds TSB Bank, GE Insurance, Aviva Insurance, Gallagher Tobacco, Hill Samuel, Antalis including 10 years for Oracle implementing Oracle enterprise financials and business intelligence based financial management and statutory reporting systems. I have an MBA in Finance from CUBS and have been FD/CFO of a number of high-tech startups including Narrowstep Inc which I handled the IPO for on Nasdaq in 2005, which was valued at $90m just after floatation. I was one of the first users of Xero in the UK in 2008 having previously used Sage for many years working at the small company end of finance and accounting. Apart from developing Xeroom I also have a trading company that sells physical goods using Woocommerce and Xero and I assist a small number of startups as CFO/FD.