The installation service that we provide here is a low-cost fixed price one provided over the internet with interactions to one person (usually the IT person responsible for supporting the website) in the organisation. Sometimes customers want to have telephone/zoom discussions with me and/or with their team or to cover others aspects of the implementation that are outside of the scope. This includes the configuration and setup of WooCommerce or Xero to address specific requirements & issues, the use of certain plugins, training, system & process design, liaison and discussions with more than one person etc as email support is not sufficient or efficient or what they are used to.
How it works
I can provide a limited amount of my time by the hour which is billed in half-hour chunks paid in advance and ordered here by the hour with a minimum of one hour. We are not set up to provide and bill shorter calls and this service is not intended for end-users but system owners/designers/IT people who need to discuss options and issues that they are facing with their system design and integration.
Once ordered from here we arrange a mutually convenient time bearing in mind that I am on London time. Please also brief me with an email of the issue to our [email protected] so I can be focussed on providing you with value and what you need.
I am a UK chartered accountant (ACMA) with over 35 years experience of implementing financial IT and accounting systems in large corporations such as Barclays Capital, Lloyds TSB Bank, GE Insurance, Aviva Insurance, Gallagher Tobacco, Morgan Stanley, Antalis (Europe’s largest group of 460 paper companies that we implemented a consolidation solution for). I spent 10 years with Oracle in financial software development and customer implementation of Oracle ERP financials and BI based financial management (Oracle Financial Analyzer) and statutory reporting systems (Oracle Financial Controller which competed with Hyperion).
I have an MBA in Finance from the CASS Business School in London and have been FD/CFO of a number of high-tech start-ups including Narrowstep Inc. (similar to YouTube) which I handled the IPO for on Nasdaq in 2005, and which was valued at $90m just after floatation. I was one of the first users of Xero in the UK in 2008 having previously used Sage for 5 years working at the small company end of finance and accounting. Apart from Xeroom I also run a trading company importing & selling ceiling fans – The Henley Fan Company – that provides useful ideas and beta-testing for improving and extending Xeroom.