Xeroom Terms & Conditions
These are our standard terms and conditions which apply to all sales.
General Agreement
1.1 Agreement – By purchasing the Xeroom software licence (Plugin) and any additional services from us: Peter Lloyd trading as Xeroom of 22 Harrison Close, Twyford, England, RG10 0LL (Xeroom), you as the Customer, agree to the following standard terms and conditions of supply listed below. In layman’s terms these state that Xeroom has been developed by professional Woocommerce developers and has been tested for standard configurations of WooCommerce and Xero using the default theme. It has not been tested for systems which have other plugins, different themes, customisations of Woocommerce or add-ins to Xero installed. We provide it in good faith and recommend that it should be tested fully before being deployed on a live production system by an IT professional. Xeroom cannot be held liable for any bugs, errors, failures to work as intended or any costs, remedies or financial losses arising from the use or failure of it.
1.2 Software Integration & Testing – Xeroom makes no warranty, express or implied, as to the “fitness of purpose” of the Xeroom Plugin software supplied nor its completeness and efficacy. Xeroom warrants that the Xeroom Plugin has been fully tested with certain versions of Xero, Word Press, WooCommerce and php as described in the readme.txt file and is periodically but not fully retested with subsequent releases and versions of these. It has not been tested with all versions and no warranty is given that later releases of Xeroom will still continue to work with earlier versions, which in time will not be supported. It is the responsibility of the Customer to satisfy himself that the Xeroom Plugin is installed and integrated correctly by adequate testing on the Customer’s own staging (ie test environment) and/or live (ie production environment) systems. Certain features that work at the time of purchase may not work for a period of time or at a later date due to the continual upgrading nature of the dependent software from the three parties who provide the underlying software platform ie Xero, Woocommerce and WordPress. Xeroom provides its software in good faith but is not responsible for any costs or damages (direct or otherwise) arising from the use of it’s software due to failure of the software, bugs or interaction with other plugins or any other cause that might result in the software not working as intended. Xeroom is also not responsible for any costs in upgrading the Customer’s system.
1.3 Support – Customers are provided with support by email for duration of a valid licence, on a “best endeavours” basis, which usually means within 2 working days for a first response. Support is provided on the basis that the Customer provides the requested information about his/her system, software versions, Xeroom settings along with adequate screenshots or video in order to describe the issue. The Customer agrees to use their own competent and skilled IT and Xero bookkeeping professionals to help resolve support issues. In certain exception circumstances Xeroom may request access to the Customer’s own Woocommerce and Xero systems in order to investigate an issue. In such an instance Xeroom staff will respect the confidentiality of any data as per our separate standard Non-Disclosure Agreement. No liability will arise to Xeroom if such investigation accidentally causes any loss of data or incident with the Customer’s production system. In any case Xeroom staff will limit their activity to the Xeroom plugin and observing its operation using test products and test orders. They will avoid touching any settings or disabling any plugin or theme. No warranty is given that exact cause of the support issue will be identified or resolved. No warranty is given as to if and when any bugs identified will be provided with fixes. No training, hand-holding or education on Xeroom, Woocommerce, WordPress or Xero and their features and operations will be requested by the Customer or provided by Xeroom under the guise of support.
1.4 Refunds – Xeroom offers a 7-day money-back refund of any licence purchase from the date of purchase for any reason provided it is given in writing. No refunds are given on any services whether provided or not. Please bear in mind that Xeroom brings together three complex systems and is not intended to be a solution that provides everything an enterprise will need or to give what a bespoke solution that would cost 10-100 times the price. We will try to resolve any issues that arise during installation and testing with no extra charges, but recognise that it may well require input of your time and patience to complete the testing to your satisfaction.
1.5 Software End User Licence Agreement (EULA) – The Xeroom Plugin is not free and may not be copied, distributed or resold but is available for use under a paid annual licence. It’s use is subject to this EULA and by installing it you agree to its terms and conditions.
Warranties & Liabilities
Warranties
2.1 Xeroom warrants to the Customer that the the Xeroom Plugin will not breach any laws, statutes or regulations applicable under English law.
2.2 Xeroom warrants to the Customer that the the Xeroom Plugin will not infringe the Intellectual Property Rights of any person.
2.3 If any third party alleges that the use of the the Xeroom Plugin infringes any person’s Intellectual Property Rights then Xeroom may at its own cost and expense modify its Plugin in such a way that it no longer infringes them.
2.4 All of the parties’ warranties and representations in respect of the subject matter of this agreement are expressly set out here. To the maximum extent permitted by applicable law, no other warranties or representations concerning the subject matter will be implied into this agreement or any related contract.
Acknowledgements and Warranty Limitations
2.5 The Customer acknowledges that complex software is never wholly free from defects, errors and bugs; and subject to the other provisions of this AGREEMENT, Xeroom gives no warranty or representations whatsoever including that the the Xeroom Plugin will be wholly free from defects, errors and bugs. Bug and error fixes are provided on a “best endeavours” basis, i.e. we will use our best efforts to identify and fix them given the limited resources available using our judgement as to the seriousness and priority of the bug. We give no warranty than any error or bug will be fixed.
2.6 The Customer acknowledges that complex software is never entirely free from security vulnerabilities; Xeroom gives no warranty or representation that the the Xeroom Plugin will be entirely secure.
2.7 The Customer acknowledges that the Xeroom Plugin is only designed to be compatible with that software specified ie Woocommerce, WordPress and Xero and Xeroom does not warrant or represent that the Xeroom Plugin will be compatible with any other software.
2.8 The Customer acknowledges that Xeroom will not provide any legal, financial, accountancy or taxation advice under this AGREEMENT or in relation to the the Xeroom Plugin; and Xeroom does not warrant or represent that the the Xeroom Plugin or the use of the Xeroom Plugin by the Customer will not give rise to any legal liability on the part of the Customer or any other person.
Indemnities
3.1 The Customer shall indemnify and shall keep indemnified Xeroom against any and all liabilities, damages, losses, costs and expenses suffered or incurred by Xeroom and arising directly or indirectly as a result of any breach by the Customer of this AGREEMENT.
Limitations and exclusions of liability
4.1 The limitations and exclusions of liability set out in this Clause and elsewhere in this AGREEMENT govern all liabilities arising under this AGREEMENT or relating to the subject matter of this AGREEMENT, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in this AGREEMENT.
4.2 Xeroom will not be liable to the Customer in respect of any losses arising out of a Force Majeure Event.
4.3 Xeroom will not be liable to the Customer in respect of any loss of profits, anticipated savings, any loss of revenue or income, of any loss of business, contracts or opportunities.
4.4 Xeroom will not be liable to the Customer in respect of any loss or corruption of any data, database or software.
4.5 Xeroom will not be liable to the Customer in respect of any special, indirect or consequential loss or damage.
4.6 The total liability of Xeroom to the Customer under this AGREEMENT in respect of any event or series of related events shall not exceed the total amount paid by the Customer.
Legal Jurisdiction & Dispute Resolution
This Agreement is made under and subject to the laws of England and Wales and the Customer agrees that any dispute arising will use an Alternative Dispute Resolution process using a mutually agreed arbitrator such as an ex-senior lawyer or experienced IT professional and will take place in the United Kingdom.
This Website Use and Other Terms
The Terms and Conditions were last updated on March 3, 2025 These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail. By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree. By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing. We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website. 4.1 All the rights are reserved Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote). Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us. We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information. By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website. Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited. You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password. After account termination, you will not attempt to register a new account without our permission. Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media. We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website. Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that: Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional. The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website. Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to $197. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature. To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date. We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services. We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy. Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of United Kingdom. You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void. Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you. Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party. You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims. Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language. These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and Xeroom in relation to your use of this website. We may update these Terms and Conditions from time to time. The date provided at the beginning of these Terms and Conditions is the latest revision date. We will give you a written notice of any changes or updates, and the revised Terms and Conditions will become effective from the date that we give you such a notice. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions. To request a prior version of these Terms and conditions, please contact us. These Terms and Conditions shall be governed by the laws of United Kingdom. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of United Kingdom. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected. This website is owned and operated by Xeroom. You may contact us regarding these Terms and Conditions by writing or emailing us at the following address: sales@xeroom.com You can also download our Terms and Conditions as a PDF.1. Introduction
2. Binding
3. Electronic communication
4. Intellectual property
5. Third-party property
6. Responsible use
7. Registration
8. Idea submission
9. Termination of use
10. Warranties and liability
11. Privacy
12. Export restrictions / Legal compliance
13. Assignment
14. Breaches of these Terms and conditions
15. Force majeure
16. Indemnification
17. Waiver
18. Language
19. Entire agreement
20. Updating of these Terms and conditions
21. Choice of Law and Jurisdiction
22. Contact information
22 Harrison Close
Twyford
Berkshire
England
RG10 0LL23. Download