Licence Keys, Updates and Support Services
Xeroom licence keys are automatically generated and sent by email with a download link with your order confirmation, either instantly if paying by Stripe, or on receipt of your payment if by bank transfer (you will get an order confirmation with payment details first). If you have not received it within 5 minutes please check your spam and if not there send a message to [email protected].
7 Day Money-Back Guarantee – We provide this so you can check that Xeroom does what you need and reduce your risks. If you are not 100% happy for any reason just email us within 7 days to get a full refund.
Upgrade to Premium – You can upgrade to Premium from a Starter licence at any time and get a credit for any unused Starter time prorata by going here: Upgrade to Premium
Annual Licence Renewals – Xeroom is provided on an annual licence subscription basis of one licence per live website (staging is also included for free). Subscriptions do not renew automatically but you will receive reminders 2 weeks, 3 days before renewal note reminder.
You can renew your existing licence key by entering it at the checkout or get an entirely new key. Your existing key details and downloads are in your Xeroom account – please login to view them.
Bulk Discounts – We offer 1/3 off for 3 or more licences and 50% off for 5 or more licences. All support requests for these must come via the same person. Please email us for a code to use.
Latest Version Number & Feature Summary Info – Can be found here.
Support & Updates – New features, bug fixes, security holes and enhancements are regularly released by WooCommerce, Xero and ourselves. Unlimited updates are included with our licences free-of-charge. We provide support to one designated user per licence, via email, with an average response time of 2 working days. We provide support via email and do not support customisations or bespoke system integrations and do not provide “chat” support.
Bug fix Timescales – We aim to fix and test any bugs in the core Xeroom functionality within 7 working days. Fixes related to conflicts with themes or 3rd party plugins will take 2-3 weeks though we don’t guarantee to cover all plugins but aim to make Xeroom compatible with the more popular WooCommerce ones.
Charity Discounts – We believe in supporting voluntary bodies that help make society better. We offer 50% off the Premium licence price for charities, clubs and schools. If you are one then please email us at support from your domain for a valid code to use at checkout.
Xeroom Plugin Installation & Setup
The Xeroom installation and configuration is straightforward and can be handled by any competent IT person who has a good knowledge of both WooCommerce and some basic understanding of Xero by following the step-by-step instructions given on this site on the main menu. Depending on the complexity and issues arising it will require 1-2 hours to set it up with the correct accounts (and to create those in Xero if they don’t exist) as well as to check and test everything.
Installation service – We do offer a low-cost fixed-price installation service which we aim to do within 2 working days of ordering. See separate listing for this.
Xeroom Version Feature Comparison
Xeroom Licence Terms
Our objective is always to achieve 100% customer satisfaction which is reflected in our independent reviews. Our full terms and conditions that are available here.
Conflicts with Other Plugins – There are now literally hundreds of plugins and themes available for WooCommerce and it is impossible for us to test and resolve any issues with each one or more working together on the same system. Due to the many simultaneous interactions between 5 or 6 separate apps (Xero, Woocommerce, WordPress, Xeroom, payment gateways, other plugins etc) this can and does happen despite our best efforts with regular testing and bug fixes. We do not guarantee that Xeroom will work with any or all of them and cannot say in advance if they will or will not.
Compatible WooCommerce Plugins – We provide a list here of the WooCommerce plugins that Xeroom has been tested with and that we have ensured work with no conflicts and will continue to maintain (scroll down to view). Xeroom may work with other untested WooCommerce plugins and should work fine with most non-WooCommerce plugins.
System Integration Risk – The various plugins you choose to install and use in your system (ie system integration) are done at your risk and responsibility. We strongly recommend that you use an IT professional with experience of WooCommerce to set up your site, integrate, test it and resolve any issues arising.
Warranty Disclaimer – We offer Xeroom in good faith and make no warranties here, on our website and support desk about any “fitness-for-purpose” for Xeroom, about what it will do and whether it will perform what you require. The customer is responsible to test the setup an installation to satisfy himself in this respect.