Support & Downloads
Support and Help
As of 29th April 2018 we are providing support from here instead of on the WordPress.org site. If you don’t find an answer to your query then please post a topic question and we will aim to respond within 24 hours.
Xeroom Free Trial Licence – We no longer offer the limited free trial version as it had cut down functionality. Instead we offer a full Premium licence for evaluation purposes that runs for free for 1-2 months. Please email us with a blank email to email@example.com and Free Licence in the subject line. You will get an automated response back within a few mins. If you don’t receive it for any reason please check your spam folder and if not there email us.
WordPress Official Site – Note we are unable to host Xeroom on the official WordPress server since we break their rules for not having any encrypted code in a plugin. This is due to “security concerns” that obscured code might be harbouring some virus. We disagree and think that encrypted plugins are less likely to be hacked as the hacker has to decode it first which is no easy task. Please download the correct version below.
ioncube & Errors on installing or activation. The xeroom download from WordPress is encrypted with the popular ioncube encoder. In order to run the server must have the free ioncube loader installed. ioncube loader 10.2 is the latest and it works with php 5.6-7.2. Please ask your host to provide this as it should be installed as standard and over 95% of hosts do.
If your server is using an older version of loader v 10.0 or 10.1 then you need Xeroom encoded for php 5.6 which will run php 5.6 to 7.0. If you are on php 7.1 or 7.2 then you need to either upgrade loader to 10.2 or downgrade php to 7.0. If you have loader v 9 you are definitely in the stone-age and should go and seek candlelight first!
Xeroom v2.0.4 Downloads:
Xeroom v2.0.4 for ioncube loader 10.2 which will run on php 5.6-7.2 download This is the latest versions and what most people have if you are not sure and want to try.
Xeroom v2.0.4 only for ioncube loader 10.0-10.1 which will run on php 5.6 – 7.0 download
Xeroom v2.0.3 Downloads – in case you want to use a previous version:
Xeroom v2.0.3 for ioncube loader 10.2 which will run on php 5.6-7.2 download
Xeroom v2.0.3 only for ioncube loader 10.0-10.1 which will run on php 5.6 – 7.0 download
If you deleted a previous install to reinstall the new install will fail if the old files and xeroom directory have not been deleted so check if you get an error saying installation failed.
If you get a page of encrypted code like below then the normal error checking has failed as you should get a message. You are either using an older version of Xeroom ie before 2.0.3, and/or have no ioncube loader on your server and an old also an incompatible version of php running. So please install the latest version of Xeroom, set your php to run v7.2 in cpanel and ask your hoster to install ioncube v10.2 and then it should work.
Frequently Asked Installation Questions
I don’t charge shipping what code should I use in Xeroom settings?
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