Support & Downloads
Support and Help
From April 2018 we are providing support from here instead of on the WordPress.org site. If you don’t find an answer to your query then please post a topic question and we will aim to respond within 24 hours.
Downloads & Installation
Xeroom Free Trial Licence – We no longer offer the limited free trial version due to maintenance costs. Instead we offer a full Premium licence for evaluation purposes that runs for free for 1-2 months. Please email us with a blank email to email@example.com. You will get an automated response back within a min. If you don’t receive it for any reason please check your spam folder and if not there email us on firstname.lastname@example.org.
WordPress Official Site – Note we are unable to host Xeroom on the official WordPress server since we break their rules for not having any encrypted code in a plugin. This is due to “security concerns” that obscured code might be harbouring some virus. We disagree and think that encrypted plugins are less likely to be hacked as the hacker has to decode it first which is no easy task. Please download the correct version below.
WordPress v5 – This was released in early Dec and is still in the process of being patched up. Xeroom seems to work fine under it on our live trading site but as we have not done extensive testing we would recommend that you stay with v4.9.8 at least until the end of Jan 2019 by which time we will know for sure and been able to fix any issues arising.
ioncube & Errors on installing or activation. The xeroom download from WordPress is encrypted with the popular ioncube encoder. In order to run the server must have the free ioncube loader installed. ioncube loader 10.2 is the latest and it works with php 5.6-7.2. Please ask your host to provide this as it should be installed as standard and over 95% of hosts do. If you need a new host who does have ioncube then please consider Havenswift who have given me great service over the last 10 years.
If your server is using an older version of loader v 10.0 or 10.1 then you need Xeroom encoded for php 5.6 which will run only on php 5.6 to 7.0. If you are on php 7.1 or 7.2 then you need to either upgrade loader to 10.2 or downgrade php to 7.0. If you have loader v 9 you are definitely in the stone-age and should go and seek candlelight first!
Xeroom v2.0.5 Beta 3 Download – 13th December 2018
Try out the latest beta release version! The final testing is 99% done but we have a few bugs that are being fixed and retested.
To install Xeroom on your site just download the plugin zip file from the link below to your pc. Then go to Plugins/New/Upload/Choose File Then pick the downloaded zip file /Upload and it should install. Then send a blank email with “Free Licence” in the subject line to email@example.com and you will get by return a licence key valid for 2 months or so. Enter this and then click activate which will give you a green success message. NB: If you don’t have Ioncube loader on your server it will not install or activate.
1. Download for servers running php 5.6 – 7.2 and ioncube loader 10.2. Download
2. Download for older versions of ioncube loader 10.0 or 10.1 running on php 5.6 -7.0 please use v 2.0.4 or wait for the final release on Dec 16th.
Known bugs that are being fixed:
1. Discounts/coupons are being applied twice.
2. GST on products with no tax give an error. Products using zero tax are ok.
3. Inventory synch when Xero reaches 0 it creates an error due to rounding.
Xeroom v2.0.4 Downloads – July 2018
Xeroom v2.0.4 for ioncube loader 10.2 which will run on php 5.6-7.2 download This is the latest versions and what most people have if you are not sure and want to try.
Xeroom v2.0.4 only for ioncube loader 10.0-10.1 which will run only on php 5.6 – 7.0 download
Xeroom v2.0.3 Downloads – March 2018
In case you want to use an older version:
Xeroom v2.0.3 for ioncube loader 10.2 which will run on php 5.6-7.2 download
Xeroom v2.0.3 only for ioncube loader 10.0-10.1 which will run on php 5.6 – 7.0 download
If you deleted a previous install to reinstall the new install will fail if the old files and xeroom directory have not been deleted so check if you get an error saying installation failed.
Normally you will be given a meaningful error message if you don’t have ioncube loader installed. Occasionally, if you are using older versions of xeroom and php you will get a page of encrypted code like below then the normal error checking has failed as you should get a message. You are either using an older version of Xeroom ie before 2.0.3, and/or have no ioncube loader on your server and an old also an incompatible version of php running. So please install the latest version of Xeroom, set your php to run v7.2 in cpanel and ask your hoster to install ioncube v10.2 and then it should work fine.
Frequently Asked Installation Questions
I don’t charge shipping what code should I use in Xeroom settings?