Your Premium Version key is not active or is expired

Xeroom – Xero Accounts Integration with WooCommerce Forums Xeroom Support Forum Your Premium Version key is not active or is expired

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    • #1473
      simon.bradley
      Participant

      Having had issues with the trial key, I’ve purchased a license but still cannot activate your plugin. All WooCommerce plugins are disabled, the connection to Xero is OK, I just can’t register, and therefore use, Xeroom. There is no indication as to the problem, just this message.

      The site is using PHP 7.1 and IonCube loader 10

      Can you assist with debug logging or similar, as I really want to get this working.

    • #1476
      Peter Lloyd
      Keymaster

      Hi Simon – please can you send me your server IP address by PM so I can whitelist it as I think it is being blocked by one of our security plugins.

      Thanks
      Pete

    • #1478
      simon.bradley
      Participant

      Hi Peter,

      I have sent this by email

      Thanks

      Simon

    • #1482
      Peter Lloyd
      Keymaster

      Hi Simon

      For the benefit of others this was the outcome: There was a block on the licence validation request being made by Xeroom from your host by their firewall. When you tried from another host it was fine. We did try whitelisting your IP address from my side but it still did not result in the communication taking place.

      Thanks
      Pete

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