Xeroom is coded to run with ioncube loader version 10.2 or 10.3 (the latest) and php 7.2 or php 7.3 (the latest). If you are using ioncube loader v 10.0 or 10.1 and/or php 5.6 or 7.1 then you will need to get your host to update it to 10.2 as we no longer support Xeroom to run on earlier versions of either. You can check what is on your site by installing a php version info plugin.
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