'invoice gateway' not sending to Xero

Tagged: invoice gateway for woocommerce

This topic has 5 replies, 3 voices, and was last updated 1 month, 1 week ago by StephenRobb.

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- April 16, 2020 at 12:13 am #8796
  
  I LOVE A DOG
  Participant
  
  Hello,
  
  I have now setup an integration with Xero using ‘Xeroom’ but any orders using the ‘invoice gateway’ (Invoice Gateway For WooCommerce) option are not being sent to Xero!! All other gateways are fine.
  
  The error –
  The Contact must contain at least 1 of the following elements to identify the contact: Name, ContactID, ContactNumberOrder posting to Xero by Xeroom failed
  
  Any ideas please?
  I’ve asked the ‘invoice gateway’ developers also and they suggested to ask you guys. Any help would be awesome!
  
  Thanks,
  Dean
- April 16, 2020 at 7:05 am #8798
  
  Peter Lloyd
  Keymaster
  
  Hi Dean
  
  We haven’t tested Xeroom with that plugin and from what you are saying it looks like it is not compatible. From what I can tell below this plugin also appears to be duplicating some of the Xeroom functionality in accessing Xero which is probably the cause of the conflict and error.
  
  Thanks
  Pete
  
  ——————————————————————————————–
  INVOICE GATEWAY FOR WOOCOMMERCE
  
  This plugin adds a basic invoice payment option for your customers on the checkout.
  
  It allows the order to go through into Processing status and from there you can generate a separate invoice in your accounting system and have your customer pay outside of WooCommerce.
- April 20, 2020 at 7:31 am #8799
  
  I LOVE A DOG
  Participant
  
  Thanks Peter,
  I’ve now deactivated that plugin for the Invoice Gateway and chosen the COD option from within Woo and I get the same error?!?!
  
  Thanks
  Dean
- April 27, 2020 at 6:04 am #8808
  
  I LOVE A DOG
  Participant
  
  Hi Peter, any other ideas for me on this please?
  
  Thanks,
  Dean
- April 28, 2020 at 12:15 pm #8810
  
  Peter Lloyd
  Keymaster
  
  Hi Dean
  
  So what payment methods are working fine? Do you have any errors showing in the xeroom debug screen? Can you send me a screenshot of a test order and the error message given?
  
  Thanks
  Pete
- May 28, 2020 at 9:58 pm #8897
  
  StephenRobb
  Participant
  
  I’m seeing this error too. I’m using WooCommerce and their subscription module. New orders are not being sent to Xero, but payments are.
  
  The error in the Xeroom Debug Page says: The Contact must contain at least 1 of the following elements to identify the contact: Name, ContactID, ContactNumber
  
  It’s not clear if this is the contact (customer) in WordPress or in Xero.
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‘invoice gateway’ not sending to Xero