Discounts not reflecting in Xero

Tagged: 

Viewing 11 reply threads
  • Author
    Posts
    • #1347
      porthas
      Participant

      Essentially title says it all. Here is the exact message from our client.

      “I am noticing issues with this still. For example, invoice **53: S***e K****k gets a discount, so we edited her invoice in woo. When it came over to xero, it does not show any discount and shows a total of $27.00. It should show $21.60 in xero. I checked and it does show correctly in both woo and authorize.net.. how do we get invoices to sync from woo to xero EXACTLY the same? I know it is an easy manual fix, but this is not the most ideal process. “

    • #1348
      Peter Lloyd
      Keymaster

      How are you creating the discounts – with the standard Woo price reduction, with a coupon or with a plugin? Please provide me screenshots of the order in Woo and the matching invoice in Xero. Pls send it by email to me at [email protected]

    • #1349
      porthas
      Participant

      We use the Xero membership plugin to provide discounts. https://woocommerce.com/products/woocommerce-memberships/

    • #1350
      Peter Lloyd
      Keymaster

      I have not tested xeroom with that plugin but that is probably why it is not working properly. Standard discounts set in Woo or for sale products are supported as is the wholesale prices plugin.

    • #1351
      porthas
      Participant

      What will it take to make it work with this plugin we are using?

    • #1354
      Peter Lloyd
      Keymaster

      The developers will need to do some customisation work. This is likely to be too costly to do unless there is sufficient demand as it will be $500-1000 of work.

    • #1364
      porthas
      Participant

      Here is another issue we keep having with tax. Some items are tax exempt and we indicate so in woocommerce yet in Xero it still comes taxed.

      Xero: http://prntscr.com/k8wdov
      Woocommerce: http://prntscr.com/k8we7s

    • #1366
      Peter Lloyd
      Keymaster

      Please update to the latest version that I released today 2.0.4 as the sales taxes have been completely revamped. Choose Woo as the master and the taxes will match exactly or if you are using Xero as the master then make sure your tax rates exist as valid tax methods in Xero and map them in the complex tax tab.

    • #1376
      porthas
      Participant

      Ok another issue I ran into is the following. 3 orders won’t go through to Xero, citing “Error while connecting to Xero API. Technical details: oauth_problem=signature_invalid&oauth_problem_advice=Failedtovalidatesignature”, while in Xeroom settings > Xero Connection Status: Active

    • #1377
      porthas
      Participant

      Actually nevermind, got it to work. thanks!

    • #1378
      Peter Lloyd
      Keymaster

      ok great!

    • #1415
      porthas
      Participant

      Peter,

      We have an order that doesn’t sync to Xero. No debug messages, no message when trying to do it manually. What’s the process of getting it fixed?

Viewing 11 reply threads
  • The forum ‘Xeroom Support Forum’ is closed to new topics and replies.