Backorder even though it is disabled

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    • #1514
      owen
      Participant

      Hi Peter,

      We have set Xero as the inventory master and we got an order of a product which is out of stock in Xero. I set all the products to not allow backorder individually but the order still went through and we received backorder notice.

      Could you let me know what’s wrong? I am happy to give you more information via email.

    • #1515
      Peter Lloyd
      Keymaster

      Hi Owen

      Xero doesn’t allow inventory to go below zero (confusing terms!) so if Woo is also set to not allow back orders I cannot see how that can happen. Please email me the screenshots of the Xero inventory screen for that product and for Woo too. Ideally create a test product in both systems and check it with a test order.

      How are you creating your orders only from the front end shop or also from the back end order screen?

      Thanks
      Pete

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