Backorder even though it is disabled

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This topic contains 1 reply, has 2 voices, and was last updated by  Peter Lloyd 1 month, 3 weeks ago.

  • Author
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  • #1514

    owen
    Participant

    Hi Peter,

    We have set Xero as the inventory master and we got an order of a product which is out of stock in Xero. I set all the products to not allow backorder individually but the order still went through and we received backorder notice.

    Could you let me know what’s wrong? I am happy to give you more information via email.

  • #1515

    Peter Lloyd
    Keymaster

    Hi Owen

    Xero doesn’t allow inventory to go below zero (confusing terms!) so if Woo is also set to not allow back orders I cannot see how that can happen. Please email me the screenshots of the Xero inventory screen for that product and for Woo too. Ideally create a test product in both systems and check it with a test order.

    How are you creating your orders only from the front end shop or also from the back end order screen?

    Thanks
    Pete

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